Frequently Asked Questions

FAQ

Purchasing Questions

Which PEDIGREE® products are included in the DOGPHONICS promotion?

PEDIGREE® products that qualify for the DOGPHONICS program are:

How much do I have to buy?

You need to buy a minimum of $10 pretax in a single transaction purchase of PEDIGREE treats and/or wet food at Dollar General only; valid 08/30/2023 – 10/25/2023

What are valid dates for my receipt?

Your Dollar General receipt must be dated between 08/30/23 and 10/25/23.

Submitting Receipts

How do I submit a valid receipt?

  1. Check that your receipt is from Dollar General between 08/30/23 and 10/25/23.
  2. Check that you purchased qualifying PEDIGREE® wet food, and/or treat products worth $10* or more on one single occasion. The product list is above in this FAQ.
  3. Take a clear photo of your receipt. Make sure it is in focus, well lit, and the date, products, prices and Dollar General are clearly visible. If the receipt is too long, you can either fold it to show only the relevant areas or upload multiple photos.
  4. Click the ‘Get started’ button on this website and follow the instructions.

Should I use my phone or a computer to submit my receipt?

You can use either, but a phone with a camera will make it easier to submit your receipt.

Can I include more than one receipt in a photo?

No, we cannot process photos that show more than one receipt. Also, your $10* purchase of qualifying PEDIGREE® products must be completed in one transaction. Please submit your receipts one at a time. Once you have completed uploading one receipt you can then upload another one.

Can I submit receipts from online purchases?

Yes, you can submit your receipt for qualifying purchases made through Dollar General online.

What if I make a mistake while uploading a receipt?

No problem. Just email us at: pedigreedgsupport@snippmail.com and one of our team members will respond as soon as possible.

How long do I have to send in my receipt?

Last day to submit your receipt is 11/15/2023. However, we recommend you do it as soon as possible so that if there is an issue with your receipt, there is time to sort it out.

What happens if there is an issue with my receipt?

Don’t worry, if there is an issue with your receipt, we will email you to let you know why and suggest what to do next. Whether there is an issue or not, you should receive an email from us within 48 hours of submitting your receipt. If you haven’t received an email within that time, please check your junk/spam folder. The email will come from: pedigreedgrewards@snippmail.com

There are various reasons we may not be able to process a receipt, for example:

The photo contains more than one receipt.

Additional Requirements

Are there any other requirements to participate in the DOGPHONICS program and/or to receive my book?

Yes, in order to receive your book(s) you must also agree to receive emails from the PEDIGREE brand when you register for the DOGPHONICS program.

Access to Books

How long after I submit a receipt will I receive my book(s)?

It will take us up to 48 hours to process your receipt. As soon as your receipt has been validated, we will email to let you know and then you will be able to access your book(s). If you haven’t received an email within 48 hours, please check your junk/spam folder. The email will come from: pedigreedgrewards@snippmail.com .

After I submit my receipt, is there anything else I need to do?

After you submit your first receipt, follow the onscreen instructions to register your account. If you do not register, we will send you an email so that you can link your account to your email address. You will need to click on the link in the email. By doing this you will be able to unlock your DOGPHONICS book(s) as soon as your receipt has been processed. If you don’t receive an email asking you to link your account, please check your junk/spam folder. The email will come from: pedigreedgrewards@snippmail.com . If you still don’t see it, please email: pedigreedgsupport@snippmail.com .

How do I access my free ebook(s)?

  1. Upload your Dollar General receipt for qualifying PEDIGREE® products purchased between 08/30/23 and 10/25/23. Ensure you mark the PEDIGREE® products on your receipt.
  2. Ensure you have also registered your name and email address on this website.
  3. We will process your receipt, which should happen within 48 hours, and then you will receive an email, which will contain a link to your DOGPHONICS library. Note: spending $10* or more on any PEDIGREE wet food or treats products at Dollar General in a single occasion unlocks ONE digital dogphonics book. To unlock additional digital books you must purchase $10* or more of PEDIGREE wet or treats products on a separate occasion.
  4. The link will direct you to a login page where you will only need to enter your email address to sign in.
  5. This will take you to your DOGPHONICS library. There you will see all three unlocked or locked DOGPHONICS ebooks.

Please note: the ebooks require internet access and are best read on a tablet and desktop computer.

General Questions

What should I do if I’m having difficulty participating in the DOGPHONICS program?

Please email us at: pedigreedgsupport@snippmail.com

Include as many details as possible about the difficulty you’re having and one of our team members will get back to you as soon as they can.

What if I no longer want to participate in the program or receive emails from the PEDIGREE brand?

Simply click the unsubscribe button in any email we sent you to opt out of future communication.

*Minimum $10 pretax single transaction purchase of PEDIGREE treats and/or wet food at Dollar General only; valid 08/30/2023 – 10/25/2023